Last updated: May 27, 2026
Welcome to Simply Substations. This Refund & Dispute Policy explains how refunds, subscription cancellations, billing disputes, and chargebacks are handled for our engineering calculation software and digital services.
1. Nature of Services
Simply Substation provides access to digital engineering calculation tools, downloadable reports, and subscription-based software services. Due to the instant-access nature of digital products, refunds are subject to the conditions outlined below.
2. Free Tools
Certain calculators and preview features are available free of charge without registration. Users are encouraged to evaluate the platform using these free tools before purchasing a subscription or paid report access.
3. Subscription Refunds
Monthly & Annual Subscriptions
All subscription payments, including monthly and annual plans, are non-refundable once billed.
You may cancel your subscription at any time to prevent future renewals. Your access will remain active until the end of the current billing cycle.
No refunds or credits will be provided for:
- • Partial subscription periods,
- • Unused time,
- • Failure to cancel before renewal,
- • Reduced platform usage,
- • Change of business needs.
4. Duplicate or Accidental Charges
If you believe you were charged more than once or charged incorrectly, please contact us within 7 days of the transaction date at:
Email: support@simply-substations.com
5. Technical Issues
If a paid feature is unavailable due to a verified platform error, calculation malfunction, or system outage attributable to Simply Substation, we will make reasonable efforts to:
- • Resolve the issue promptly,
- • Reprocess the calculation/report
6. Chargebacks & Payment Disputes
Before initiating a chargeback with your bank or card provider, please contact us directly at: support@simply-substations.com
Users who initiate fraudulent or abusive chargebacks may have their accounts suspended or permanently restricted.
We reserve the right to provide transaction logs, access records, generated reports, and usage history to payment processors as evidence during dispute resolution.
7. Cancellation Policy
You may cancel your subscription at any time through your account settings or by contacting support.
Cancellation:
- • Stops future billing,
- • Does not retroactively refund prior payments,
- • Does not affect access already granted during the active billing period.
8. Refund Processing Time
Approved refunds are typically processed within:
- • 10 business days for credit/debit cards,
- • Subject to your payment provider's processing timelines.
9. Contact Us
For billing questions, refund requests, or disputes, contact:
Simply Substation
Email: support@simply-substations.com